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Frequently Asked Questions ( FAQ )

How do I order from this website?

Browse the website in search of the items you lot wish to purchase.
Place selected items into shopping cart and bank check out. At this time, if you have non done so already, you'll have to register an account on our website.
Confirm delivery accost and select shipping method on 'Delivery Information' page. For orders over $100.00, the website will automatically select 'Costless Basis Shipping' if you wish to make a unlike selection you may do so at that time; this offer does non utilize for shipments to Canada/Hawaii/Alaska.
Confirm your lodge total with shipping and applicable taxes on the 'Payment Information' page. Yous may cull to pay via credit card or Paypal. This is also where you lot would apply whatever discount coupons you may take been given.
- On the Payment Information screen, delight select the credit card payment choice marked "please select for all credit cards"
- Inbound the corresponding information (Proper name of CC owner, CC #, CC death appointment and CVV #) as it appears on your credit card
- At the Souvenir Vouchers & Coupons section, enter your redeem lawmaking in the "Enter Redeem Code" field and click on "Redeem"
- Proceed with checkout process
- On the Payment Information screen, first enter your redeem lawmaking in the "Enter Redeem Code" field and click "Redeem"
- "Click" on the PayPal link and proceed with checkout process
Next is the order confirmation page where yous must agree to the terms of utilise policy and confirm payment. Finally just sit dorsum and expect a few days for your package to go far!

If you accept any questions about the check out process do not hesitate to call us at (909) 869-0671. Our hours of functioning are from 9:00am to v:00pm PST, Monday to Friday.

How do I place a phone gild?

To place an order by telephone please contact us at (909) 869-0671 during business hours (9am to 5:00pm PST, Mon to Fri)
Before calling to place your order, please note the names and production ID numbers of the items you lot wish to purchase. If yous crave assistance as far as product recommendations or parts compatibility, you lot can speak to a Sales Representative by selecting option #3 when calling
All phone orders are payable by credit card just. Delight accept your carte available and ready to provide the card blazon, number, expiration date, cardholder name and billing address when calling
A valid contact phone number and e-mail address is required when placing any phone orders
Customers will be notified past email regarding guild condition updates, stock discrepancies or bug with order processing

What does my society status mean?

Pending-This is the first step of processing your lodge, information technology ways that the order was received by our online database and you volition be billed for the amount of your club usually within 24-48 hours.
Invoice Print-This means that an invoice has been printed for your lodge, this is the first concrete footstep in processing an society. During the Invoice Impress phase your order is reviewed for any possible back club items, billing and aircraft information discrepancies, as well as particular compatibility.
Please contact Airsoft GI-If you receive an east-mail with this status contact us as presently as possible, this condition means in that location is an result with your lodge that could range from an inability to transport to your provided shipping address, or expedited shipping confirmation. If the status of your order is "Please Contact Airsoft GI" then in that location will also be an attempt made by Airsoft GI to contact you in order to resolve the upshot faster.
Please contact Airsoft GI (Inventory)-If you lot receive an email with this status contact us as shortly every bit possible, this condition ways at that place is an consequence regarding an item that yous ordered. If the status of your lodge is "Please Contact Airsoft GI" then there will besides be an attempt made by Airsoft GI to contact you in order to resolve the issue faster.
Package Processing-This means that all of the paperwork has been processed for your order. The items in your guild are being pulled from our inventory and packaged for shipping.
Shipped-The order has been packed and has left our warehouse, in one case orders have left they tin can be tracked on our website using the guild number.

Delight keep in mind that our online inventory is the aforementioned as our walk in store inventory and the availability of items changes every twenty-four hours, if yous order something that is "in stock" at the time of the order merely goes out of stock during the order processing menses we will practice our best to contact you.

Why was my credit card declined when I tried to bank check out?

There are three main reasons why your credit card might accept been declined.
Information Mismatch
The data you entered does not correspond with the electric current information on file with your credit card company. The most common mistakes are:

Address information
CVV number

Double and triple check your information before placing a transaction to avoid this trouble.
Suspicious Activity/Unusual Activity
Your credit card company will suspend your funds because it does not coincide with your usual spending habits. Suspicious/Unusual Action includes but is not limited to:

Big purchase amounts.
A purchase made very far away from your usual spending radius.
Multiple purchases inside a brusque time frame.

This is due to counter-fraud protocols set along by the carte company and tin usually be cleared upwardly with a phone call.
Insufficient Funds
This usually takes place after multiple attempts to buy something with wrong information, after every attempted faulty transaction the funds for that attempt are frozen by the online credit card service. Don�t be alarmed! This is also a counter-fraud protocol; y'all will get your money back for the faulty transactions, commonly within 48 to 72 hours.

How do I use a coupon code?

Coupon codes can be found on our website, the Airsoft GI forum, or in an e-post during promotional periods. In order to redeem the coupon code you must enter it into the proper text field on the 'Payment Information' folio when checking out. You may only utilise one coupon lawmaking for each order. You may not apply a coupon code to your order later on you lot accept completed the check out.

How do I track my social club?

If yous need to track your order go to our website and select the UPS tracking link at the top of our page. Enter your order ID number in the proper text field. One time you enter your social club number the UPS website will show you the last location your package was scanned. Orders that are currently pending can not be tracked because they have not been shipped.

How practice I discover my order ID number?

An club number is given to each club placed with Airsoft GI. Information technology is used by Airsoft GI to track the club and to speedily check its condition. You tin can notice your lodge number in the confirmation east-mail sent afterwards each guild or you can check your society history in your Airsoft GI account. Recall, your order number is not the credit menu transaction number. If yous are going to call in to check the status of your social club have your order ID number prepare.

The detail I want is on 'Pre-Order' what does that mean?

Preorder means you are ordering an particular before we have received the item from our supplier, similar to reserving a volume or video game before the release. Often at that place volition exist an ETA (estimated time of arrival) for the item; remember that this is an estimate, it may take more than or less fourth dimension for u.s. to receive the particular from our supplier. In improver, preorder items often include bonus items like a pocketbook of BBs or a magazine since you lot have to wait for the detail.

The item I want is 'Out of Stock' how do I society information technology?

Nearly often out of stock items are merely temporarily unavailable. You can contact us by e-mail or phone number to check the status of the item. Still, the all-time selection is to take the website notify you. Select notify me next to out of stock and the site will ask for your e-postal service. When the item comes back in stock or website will send you an e-postal service.

One of the items I ordered is on 'Backorder' what does that mean?

If you place an gild and an item is out of stock it will be placed on backorder. Sometimes items that are marked in stock are unavailable because we share inventory with our walk in store. Nosotros may sell out of an particular in the shop and the availability online may not be updated right away. We apologize for whatsoever inconvenience this may cause but we have a large inventory of items that is constantly fluctuating. Nosotros ever do our best to try and go your order out in a timely fashion.

Does my gun have a warranty?

Nearly airsoft guns will come with a warranty from the manufacturer. If they practise not, Airsoft GI volition warranty most other guns. Please go along in mind, that many LPAEG (Depression Ability Airsoft Electric Guns) and low quality pistols, ofttimes will not be warrantied by the manufacturer or Airsoft GI.

Delight

click here for more information.

I'one thousand looking for a primary gun, what is the best i to go?

The most popular type of primary gun is the Automatic Electric Gun (AEG). AEG'south are battery powered guns that typically replicate rifles and SMGs, like the AK47 or MP5. These are the most efficient airsoft guns because the batteries are rechargeable, the only not-renewable factor of use with AEGs are the BBs. There are numerous advantages to having an AEG. Compared to gas guns AEGs are able to take a more than consequent rate of burn down. Also, they are able to fire fully automated, where as leap guns need to be cocked back for every shot.

I'm looking for a back up gun, what is the best one to go?

Support, or secondary, guns are great to have while playing just in case the master goes down. The virtually popular type of support gun is the gas blow dorsum pistol. Gas pistols are great support'due south to carry in a holster or vest considering they are minor and tin be drawn very quickly in emergency situations. Another form of popular back upwards gun is an Automatic Electric Pistol (AEP). Examples of AEP's are the Tokyo Marui Scorpion or MP7. AEP'southward operate the aforementioned way as AEGs, but they are much smaller and can sometimes fit into pistol holsters for support employ.

What do those icons mean on the gun pictures?

The icons used on our guns are for amend identifying the unique features of each detail. Above is a breakdown of each chemical element and how they are used to better describe the airsoft gun.

Custom Gun: An airsoft gun upgraded internally and externally by our gunsmiths at GI.
Firing Method: Denotes what firing system the gun uses to miscarry the BBs from the chamber, as well denotes whether or not the gun has blowback capabilities.
Gun Trunk Material: Describes the fabric the gun is made out of; either full metal, plastic, polyer, or a combination.
Magazine Capacity/Quantity: When guns come with magazines in their package, these icons depict the capacity and quantity of the magazines. HC, MC, and LC are Loftier, Mid, and Low chapters. X2 denotes 2 magazines in the parcel.
Tactical Advantage: These icons denote what types of burn fights the airsoft gun is best suited for.
Gun Features: These denote frontal mounting and stock features of the weapon.
Gearbox Version: These icons depict what version gearbox the airsoft gun has internally.
Miscellaneous: These icons sometimes appear to describe other features sometimes offered such as ambidextrous fire option. Non-game denotes that the FPS of the weapon is too low for serious play.

Who makes the best quality gun?

When looking at quality there are many aspects of a gun to consider; including but not express to, the outside looks and build quality, the interior build quality and materials, and functioning. There are many guns that shoot extremely hard but lack in looks and interior build quality. Likewise there are guns that may be lacking in realistic looks and build quality that are congenital internally very well. The following is a list of the major brands of AEGs and their private pro vs cons:

Tokyo Marui is considered to be the 'Godfather' of airsoft guns, they have many years of experience and have traditionally set the standard for quality. The internal build quality is very good, another perk to owning a Tokyo Marui is that many, of not well-nigh, aftermarket parts manufacturers build their parts to fit Tokyo Marui guns. One downside to the Tokyo Marui AEG is that the externals are by and large plastic.
Classic Army is some other very popular brand of airsoft gun that has been around for a long time. Archetype Regular army guns are more than realistic because they have full metal bodies, and the stock FPS is generally harder than the Tokyo Marui counterpart.
G&Yard has fabricated their mark in the airsoft marketplace by providing very high quality externals and a well engineered gearbox. G&G has non been around equally long every bit Tokyo Marui or Classic Regular army, simply they seem to accept been able to emulate all of the practiced characteristics from both companies and none of the bad. Externally their guns are built from the highest quality materials, and function every bit close to the existent thing as possible. Internally M&M besides uses the all-time quality parts available to brand a reliable gearbox to withstand the loftier performance characteristics that G&G guns are known for.

What kind of BBs should I employ with my gun?

All of the guns sold hither at Airsoft GI are considered to be competition quality guns, as opposed to the cheaper guns sold at sporting goods stores. These types of guns require a similar quality BB in order for it to perform equally intended by the manufacturer. The quality of a BB is almost closely related to it's manufacturer. Examples of skillful BB manufacturers are KSC, Chiliad&G, PHX, Airsoft Elite, Excel, and P Force. These brand BBs can be found here at Airsoft GI or at any other airsoft specific retailer. Bad quality Bulletin board system, such as Crossman, can be found at sporting goods stores like Big 5, Sport Chalet, Dick's Sporting Appurtenances, Yard Mart. Whatever BBs purchased at ANY sporting goods store should not be used an Any airsoft gun sold from Airsoft GI. Using loftier quality BBs is crucial to the wellness of your gun, don't chance hundreds of dollars in repairs over a 15 dollar bag of BBs. Likewise, the weight of the BB is not relevant to information technology's quality, you may discover 0.20g Bbs at sporting goods stores, these BBs should be avoided equally well.

What exercise the numbers on my battery mean?

Airsoft gun batteries are made from multiple piffling batteries, referred to as 'cells'. Each cell has a voltage and milliampere number associated with it, which is as well how each battery is classified. For example, an 8.4v 1700mAh bombardment has 8.4 volts and 1700 milliampere hours. The volts pertains to your guns rate of fire, the higher the volts the higher the rate of fire. The milliampere hours is related to the longevity of the bombardment, the higher the milliamere hours the longer y'all tin play on a single charge.

How do I charge my battery?

These are the proper charging instructions for standard wall chargers, if you accept an upgraded or smart charger disregard the following:

Find your battery�s voltage and mah number.
Find your charger�s voltage and mah out-put.
Dissever the battery�s mah past the charger�s mah.
Multiply that quotient by i.4.

The answer to that equation is the number of hours that battery needs to be charged on that charger. For Nickel-Cadmium batteries: e'er discharge your battery with a discharger (y'all can purchase it from local hobby store) before recharging to maintain maximum bombardment life. Alarm! make sure you practice not over charge your battery; it volition kill the battery.

What kind of gas should I use with my pistol?

The types of gasses bachelor for airsoft are classified past their psi, or power. The most common forms of gas and their recommended use are every bit follows:

134a-This is the weakest type of gas available, reserved for use with plastic guns like Tokyo Marui and Western Arms. This gas will typically yield a velocity under 300 FPS.
Greenish Gas-This is the nearly popular form of gas. Near guns, plastic or metallic, can use green gas with little difficulty. Depending on the gun, this gas can yield a velocity between 300-350 FPS.
Propane-Propane is exactly the aforementioned thing every bit green gas, except propane gas is not lubricated with silicone. In society to use propane in your gas gun you must kickoff lubricate the gas with silicone spray to avoid harm to your gun.
Red Gas-Red gas is reserved for fully upgraded, full metallic guns. This gas is extremely stiff and fifty-fifty with a completely upgraded gun, it will wear down the gun with utilise. Depending on the gun, this gas can yield a velocity above and beyond 320 FPS
CO2-CO2 can only be used in guns that have been especially designed for it. CO2 is even more powerful than Blood-red gas and, depending on the gun, can yield a velocity close to or over 400 FPS. CO2 is then stiff that fifty-fifty guns that are specifically designed for it are susceptible to abnormally high clothing and tear, and breakage.

What is hop upwardly?

Hop up refers to the putting a spin on the bb and then as to cease the bb from curving upwards or diving down at the end of its trajectory. There is a pigsty at the finish of the barrel close to the gearbox, and a membrane that fits over the pigsty, called the bucking. A lever assembly, chosen the hop up, pushes down on the bucking, causing the bucking to descend into the barrel, where the bb will hit it and crusade it to spin one time information technology is fired. If you lot have a jam, you lot should stop firing ( exercise not pull the trigger). You will strip the piston, gears, etc.. That is not nether warranty, it is a user misuse. Y'all will need to have out your unjam rod and articulate the jam first, before firing it again.

I want to upgrade my gun, what is the best way to do that?

Gun upgrades tin be done in a number of different ways depending on what you want your gun to do and what type of gun you lot take.

What is the safest manner to play airsoft?

Airsoft requires the cooperation of all involved to maintain a safe environment for optimal airsoft gameplay. Information technology is upward to yous as a player to be responsible for your safety and the safety of those around yous. Here are some basic tips for staying safe when playing airsoft.

Practice not remove the orange tip. All airsoft guns are required, past police, to have an orange tip flash hider or tip of the barrel permanently colored in orange.
Use a gun purse when transporting your airsoft gun. It is required that you lot e'er have your airsoft gun covered when in public.
Please care for your airsoft gun like a existent firearm. This means yous will want to continue your finger off the trigger, and continue the airsoft gun point pointed in a safe direction at all times.
Only play at sanctioned airsoft fields. For more than data on fields in your expanse, please click here.
Wear ANSI Z87.one rated middle protection at all times while on an airsoft field.